Question 1

How does it work?

Answer

Once you book online we deliver boxes to your address, let you pack them, and then collect them at the time selected when booking. Thereafter the boxes are transferred to a secure storage facility to be stored during the summer. We then return the boxes during Freshers' Week.

Question 2

How many boxes should I order?

Answer

On average, our customers use around 6 boxes (a mixture of small and large) plus a suitcase or two. We recommend that you order more boxes than needed as you only pay for what you use. Also be aware of our weight restrictions - so it is often a good idea to have spare boxes that you can use to distribute weight if necessary.

Question 3

How does payment work?

Answer

On checkout you can choose either to pay now or to pay later. If you choose to pay now, any unused boxes will be refunded to your account after collection. If you choose to pay later, we will send you an invoice once we collect your items. Please note that invoicing is subject to a 3.5% fee.

Question 4

Is insurance included?

Answer

No. Insurance can be organised through us by selecting the insurance option when booking. See the Insurance Policy for more details. Feel free to email us regarding any questions on insurance or to request more.

Question 5

Are there any fees for boxes that are too heavy or overpacked?

Answer

If your item exceeds the weight limit you may be given a fee of up to £10 by the collection team for that item (at the discretion of the collection team). This is to cover the cost required for additional packaging and care. If your item exceeds the dimensions the item will be moved to the next category of pricing. In order not to exceed the dimensions, the boxes must meet these conditions: the top must be completely flat and at a 90-degree angle with the sides; the flaps on the top and bottom must perfectly meet and the box must have no bulges anywhere on the box. These rules are in place as the standard boxes are stacked in our facility and we cannot stack overpacked boxes.

Question 6

Is it possible to access my things during the summer?

Answer

Due to the logistics of the storage facility this is unfortunately not possible.

Question 7

Is it possible to get my items delivered early?

Answer

If this is necessary, we suggest that you contact us by e-mail and we will tell you if it is possible. If it is, you may be charged a fee that reflects our costs in organising the return of the goods at an earlier date

Question 8

What happens if I am unable to collect my things during Freshers’ Week, or if I forget to collect them?

Answer

We will try to accommodate you as best as possible, and so if the situation arises where delivery is necessary after Freshers’ Week, a fee of £25 will be added to cover the costs of retrieving the items. However, for every five days after the final delivery date, a fee of £25 will be added to cover the cost of renting the facility, in addition to the £25 fee to cover the costs of retrieving items.

Question 9

Do I need to be in when my items are collected/returned?

Answer

No, you don't need to be present when we collect your items. If you are in halls of residence we will collect your items from reception so that you don't have to wait around for us! Alternatively, if you're not in halls, we are happy to leave your items with a delegated flatmate.

Question 10

What is included in the price?

Answer

The prices that you see include the delivery of empty boxes (if needed), collection of items, storage for the whole Summer, and the return of items during Freshers' week. We also include duct tape for sealing your boxes.

Question 11

I have my own boxes, can I use those?

Answer

Of course, just select the option 'I'm using my own boxes' under 'empty box drop off date' when booking online.

Question 12

Can I store items other than boxes/suitcases/trunks?

Answer

Of course. Measure the item, and select whichever product it most closely resembles in size. Then send us an email with some more details.

Question 13

What are the collection and return dates?

Answer

For St Andrews and Edinburgh the collection dates are in May, and the return dates are in September, with our 'summer period' being from May until September. In Durham, the collection dates are in June, and the return dates are in September/October. You'll be able to select these specific dates at checkout!

Question 14

What if I don't know my return date or address yet?

Answer

Don't worry, simply select the option 'I'm unsure - I'll email when I know" at checkout for your return date, and input your collection address for the return address. We email all students over the summer to confirm return dates and addresses!

Student storage made simple.

How it works

1. Book Online

2. Collection

3. Storage

4. Return

Prices

Standard Box

£15.00

Large Box

Suitcase/Bag

Trunk/Larger Item

£32.00

£38.00

£47.00